Things to know
Information about arrival, departure and stay
To guarantee a perfect start into your holiday, we would like to answer you the most common questions.
If your question is not answered in our Q&A do not hesitate to contact us anytime!
Sporthotel Edelweiss
Questions & Answers
You can find the latest measures over here:https://www.obertauern.com/service-info/mit-sicherheit-in-den-winterurlaub.html
On arrival day, your room will be available from 3:00 PM. On the departure day, we request that you check out by 11:00 AM. Locker Room available to store your luggage, take a shower, or change clothes.
Early Bird Rate
Guaranteed booking:
With your deposit of € 1,- this booking is guaranteed and we will keep the
Rooms available for you for the entire stay.
Cancellation policy:
A free cancellation or change of the reservation is not possible. In case of no-show 100% of the total price will be charged.
Standard Rate
Guaranteed booking:
With your deposit, we book 40% of the total price of the stay, so this booking is guaranteed and we keep the room (s) free for you for the entire stay.
Cancellation policy:
A free cancellation of the reservation is possible up to 60 days before arrival . In the event of a later cancellation, the hotel reserves the right to debit the credit card by 40% until 30 days, 70% until 7 days and 90% until one day before arrival, if the reservation is not rented out. In case of a cancellation on the arrival day, a no-show or earlier departure we will charge 100% of the whole amount.
To pay your hotel bill, our team at the front desk accepts cash, debit, Visa, MasterCard and Amex. An ATM (for cash withdrawals) is available at FREUDENHAUS. All prices are in euros and are inclusive of all taxes and local taxes.
Our reception can hand you ski passes out from 7.30am – 9.30 pm till 8 days. You can pay the ski pass at your Check-Out or directly at the reception.
We offer parking spaces for free in front of our hotel. For EUR 20,00 per night you can drive your car in our garage.
Of course you can take your beloved dog for EUR 25,00 per night with you.
Directly in our hotel you will find our ski rental FREUDENHAUS.
Opening times: Sunday until Thursday from 8.30 am – 6.00 pm, Friday and Saturday from 8.30 am – 7.00 pm.
From arrival to departure, your holiday at our hotels will be sheer delight. That’s why we offer our guests late checkout when possible. For the use of the room we will charge 49,00 euros per room.
