Good to know
Q & A
Things to know
Information about arrival, departure and stay
To guarantee a perfect start into your holiday, we would like to answer you the most common questions.
If your question is not answered in our Q&A do not hesitate to contact us anytime!
Questions & Answers
“Good morning without a care”
- As a direct booker you benefit from our best price guarantee.
- Book already carefree*
Should the situation arise that your journey to your booked period is not possible because of travel warnings, entry requirements for Obertauern or border closures for Austria, you can cancel or change your booking from 48 hours before arrival free of charge . Cancellations are only accepted in writing.
*Our generous cancellation conditions as part of the carefree package:
All direct bookings made at Sporthotel Edelweiss will receive the carefree package.
Directly booked stays are bookings made via our www.edelweiss-obertauern.at or directly at the Sporthotel Edelweiss.
Excluded are online bookings that are not booked through the hotel’s website or the hotel.
For all other cancellations, our cancellation conditions of the booked rate apply.
Please note, that our Carefree Package only applies in the above-mentioned cases.
For all other cases, we recommend a travel insurance through Europäische Reiseversicherung.
On arrival day, your room will be available from 3:00 pm. On the departure day, we request that you check out by 11:00 a.m. Locker Room available to store your luggage, take a shower, or change clothes.
Our reception can hand you ski passes out from 7.30am – 9.30 pm till 8 days. You can pay the ski pass at your Check-Out or directly at the reception.
We offer parking spaces for free in front of our hotel. For EUR 20,00 per night you can drive your car in our garage.
Of course you can take your beloved dog for EUR 25,00 per night with you.
Directly in our hotel you will find our ski rental FREUDENHAUS.
Opening times: Sunday until Thursday from 8.30 am – 6.00 pm, Friday and Saturday from 8.30 am – 7.00 pm.
Lunch and Dinner at the Restaurant "Steinbock"
In our á la Carte Restaurant “Steinbock” you have the possibility to go for luch or dinner.
Please note that we have two sittings. The first one from 6.00 pm – 8.00 pm and the second one from 8.30 pm.
To pay your hotel bill, our team at the front desk accepts cash, debit, Visa, MasterCard and Amex. An ATM (for cash withdrawals) is available at FREUDENHAUS. All prices are in euros and are inclusive of all taxes and local taxes.
From arrival to departure, your holiday at our hotels will be sheer delight. That’s why we offer our guests late checkout when possible. For the use of the room we will charge 49,00 euros per room.