Together, for each other
To make your skiing holiday in this special time safe and enjoyable as possible, we have this following guide for your wellbeing.
By adhering the legal regulations, we offer the ideal requirements for a relaxed winter holiday with the maximum on safety and health. Our activities are contently voted with the current situation kindly note that it can come to a short-term modification from the federal government.
We´re glad on a trust worthy each other – although with a distance!
Good to know about Covid-19
- If there are travel restrictions (entry ban to Austria), you have no cancellation fees.
- Prevention is better than aftercare. We recommend to have an travel insurence from the “Europäischen Reiseversicherung”.
- If you already have Symptoms before you arrive, please speak with your family doctor.
- Contactless sanitizer are located all over the hotel.
- Our housekeeping will be enrolled at the start of the season from our detergent company “Hollu” for with sanitizer.
- Our cleanings shifts will be elevated, especially in our public areas. Doorknobs and handles will be disinfected several times.
- All the detergents include densification.
- Our “Carefree Package” is included in all direkt bookings:
“Good morning without a care”
- As a direct booker you benefit from our best price guarantee.
- Book already carefree*
Should the situation arise that your journey to your booked period is not possible because of travel warnings, entry requirements for Obertauern or border closures for Austria, you can cancel or change your booking from 48 hours before arrival free of charge . Cancellations are only accepted in writing.
*Our generous cancellation conditions as part of the carefree package:
All direct bookings made at Sporthotel Edelweiss will receive the carefree package.
Directly booked stays are bookings made via our www.edelweiss-obertauern.at or directly at the Sporthotel Edelweiss.
Excluded are online bookings that are not booked through the hotel’s website or the hotel.
For all other cancellations, our cancellation conditions of the booked rate apply.
Please note, that our Carefree Package only applies in the above-mentioned cases.
For all other cases, we recommend a travel insurance through the Europäische Reiseversicherung.
Our first priority is that you can enjoy your stay with us. Therefore, it is a big intention for us that you can relax with enough place and without thinking about the distance keeping.
- Our breakfast room decreed 200 seats even thought our hotel has 145 beds. At the breakfast buffet you can find all the goodies, that will let your heartbeat go faster, without a waiting queue.
- The generous wellness area invites you to forget the daily life stress. At the pool area, at our sauna area or in our rehabilitation area you will get a beautiful place with a lot of distance.
Our air conditioning systems already provide a filtration from the outside, around and stubbly air for the maximum on safety. With our filter class that we use, we can eliminate the smallest drops and particles. Using a secured feed of purified air leads the operation of this air containing system to a dilution of any substance a virus loads.
Our employees continue to welcome you with a friendly smile and give everything that your holiday will be your best experience.
- The winter season starts with a negative corona test from all our employees.
- Our reception employees have a plexiglass for your safety!
- Our employees keep the distance from 1 meter to our guest were ever it is possible. Please also be careful.
- When you get symptoms during your holiday, please let us now as soon as possible and stay at your room.
- Our little guests can learn skiing directly at our kids skiing area in front of the Hotel.
- The kids will get lunch at the hotel with the necessary distance.
- By buying a ski ticket, you will get a bandana (loop scarf) for free. You can use the bandana as a facemask.
- We offer to buy your ski ticket from one to 8 days directly at the reception.
- From our hotel you have five opportunities to enter the skiing area. You won’t have long waiting queues. This lifts are easily reachable from us:
- Gamsleiten 1
- 90% of our cable cars in Obertauern are open and on the fresh air.
- Necessary activities for the distance keeping at the entrance by the cable cars are guaranteed.
- Probably you can make a corona-test at the “Haus der Begegnung” at your departure day.